Frequently Asked Questions

If you have a question, you will hopefully find the answer below.

• Who is included in a family ticket?
• Two adults and up to three children aged 3-15 are covered on a family ticket
• Are dogs allowed?
• Yes, we welcome well behaved dogs! A nominal fee of £3 is charged on all our services (except Train of Lights and Train of Lights+Santa services where registered guide dogs only are accepted).
• Is the steam railway open in the winter?
• Yes it is! We run a reduced service on selected dates and there is of course our famous and award-winning Train of Lights trains. See our Winter Services page for more details.
• What age do you class as a child?
• 3-15 years. Under 3’s travel free, (this may vary on special event days and on particular services such as Train of Lights)
• Why are the times of the boat cruises between Dartmouth and Totnes different each day?
• The River Dart is tidal so we have to work around the tides.
• What is your access policy?
• You can read our access policy here.
• Is there always an open top bus running?
• Sadly, we cannot guarantee an open top bus will be running, even in good weather - it depends on servicing periods of our buses. The weather does play a factor in our decision as well.
• Can we reserve seats in The Devon Belle Observation Car?
• Unfortunately, this is on a first come first ‘seated’ basis. You can privately hire The Devon Belle by calling 01803 555872. There is a charge for this service.
• Can I use my concession pass on your buses?
• Unfortunately, concession passes are not accepted on our bus services.
• Can I work as a volunteer?
• Possibly! Please call 01803 555872 for more information.
• How do I make a complaint?
• Please write to the Group General Manager, Kingswear Signal Box, The Square, Kingswear TQ6 0AA.
• Who are your lovely photographers?
• We would like to thank our fantastic photographers for helping us to illustrate our trains, boats and buses plus the wonderful South Devon countryside we are lucky enough to be situated in. Check them out here.
• Do carers receive a discount?
• We do offer a ticket discount to Registered Carers. See our Registered Carers page for more details and important notes/conditions.